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  1. #1
    Join Date
    Aug 2017
    Posts
    1

    Default Glitch purchase, I need refund

    When the brooches came out I purchased 3 of them through different packages. The game glitched out and charged me for a 4th package. The 4th package that was not authorized was for 5k rubies he is the kicker there is no such package because the brooch took the place of just the 5k rubies. I never received a 4th brooch only the 5k rubies which I do not want. Support is refusing to issue a refund saying that I claimed a 4th brooch which does not exist anywhere on my account. Can I get some help with this issue. I've had a good experience until this error happened now it's been one big headache.

  2. #2
    HellHawk's Avatar
    HellHawk is offline Super Moderator ★ GAMEVIL Official Admin ★
    Join Date
    Apr 2016
    Posts
    1,450

    Default

    Hello,

    Regarding this issue please contact our customer support at https://www.withhive.com/help

    Thank you
    On Reddit: CM_Hellhawk


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