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    I'm not sure about the extent of your phone and how it's broken, but in the event that it's an iPhone and you have iTunes and access to a PC:

    Plug in your iPhone to your PC and open up iTunes.

    At the top right of the iTunes App click your phone.

    It should by default hover over Summary which looks like this:

    Click on the "Serial Number" Area under your Capacity/Phone Number, and it should cycle through different information of your device, such as UDID.

    Of course this is all stipulation, in case you need it, and if your phone isn't completely demolished. And I'm not sure if this works if your phone won't turn on, but I am hoping this is at some extent, of use.

    Good luck and I hope your support ticket is answered quickly.
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